Return Policy for Lavender Polo Farm:

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Thank you for choosing our lavender polo farm for your purchase. We strive to provide high-quality products and excellent customer service. In the event that you need to return or exchange a product, please review our return policy outlined below:

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1. Eligibility:

   • Only products purchased directly from our lavender polo farm are eligible for return or exchange.

   • Proof of purchase, such as a receipt or order confirmation, is required for all returns or exchanges.

2. Timeframe:

   • Returns or exchanges must be initiated within 14 days of the original purchase date.

   • Any requests made after this period may be subject to approval at the discretion of the lavender polo farm.

3. Condition of the Product:

   • All returned products must be in their original, unopened, and unused condition.

   • Products should be returned with all tags, packaging, and accessories intact.

4. Return Process:

   • To initiate a return or exchange, please contact our customer service team at info@lavenderpolo.com.

   • Our customer service representative will guide you through the return process and provide you with further instructions.

   • Depending on the circumstances, we may arrange for a return shipping label or provide alternative instructions for returning the product.

5. Refunds:

   • Once we receive the returned product and confirm that it meets the eligibility criteria, a refund will be issued to the original form of payment.

   • Please note that shipping costs, if applicable, are non-refundable.

   • The refund will be processed promptly, but the time it takes for the funds to be credited back to your account may vary depending on your financial institution.

6. Exchanges:

   • If you would like to exchange a product for a different size, color, or variant, please follow the return process outlined above.

   • Once we receive the returned item, we will process the exchange and ship the desired replacement product, subject to availability.

7. Non-Returnable Items:

   • For hygiene and safety reasons, certain products may not be eligible for return or exchange if they have been opened or used. Examples include personal care items, perishable goods, or any item specifically mentioned as non-returnable at the time of purchase.

8. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact our customer service team immediately.

   • We will work with you to resolve the issue by providing a replacement, a refund, or an alternative solution, depending on the nature of the problem.

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Please note that the lavender polo farm reserves the right to make exceptions to this return policy in exceptional circumstances or on a case-by-case basis.

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If you have any further questions or require assistance regarding our return policy, please reach out to our customer service team. We are committed to ensuring your satisfaction and will do our best to address any concerns you may have.